Become a Certified ServiceNow Developer & Administrator
- Launch your career in one of the most in-demand enterprise platforms globally.
- Industry-Focused Curriculum
- Real-Time Project Experience
- ITSM & Workflow Automation
- AI-Powered Interview Preparation
Duration : 4 Months, Online
Weekly Effort: 14-15 hours
ELIGIBILITY : Students
Graduated
Certificate
120 Days
WHY CHOOSE THIS SERVICENOW PROGRAM
curriculum
Learn Enterprise Automation with ServiceNow
Service Catalog Management
- What is an Application?
- Types of Applications
- Web Application Fundamentals
- Web Technologies
- Software Development Life Cycle (SDLC)
- Application Development Methodologies
Data Management & Import Sets
- What is Data
- Types of Data
- Data Storage
- Data Analysis
- Data Engineering
- Data Science
User Interface & Navigation
- The Importance of Computing Power
- Key Computing Technologies : (CPU & GPU)
- Cloud Computing
Access Control & Security
- What is Artificial Intelligence (AI)?
- How AI Works?
- Key Concepts: ( ML & AI )
- Generative AI
- AI in Everyday Learning
CMDB&Configuration Management
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
Workflow &Automation (Flow Designer)
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
Knowledge Management
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
Reporting & Analytics
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
Platform Administration
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
Business Rules & Client Scripts
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
UI Policies & Data Policies
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
Update Sets & Application Management
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
The Software Application Life Cycle
- What is an Application?
- Types of Applications
- Web Application Fundamentals
- Web Technologies
- Software Development Life Cycle (SDLC)
- Application Development Methodologies
Data Fundamentals
- What is Data
- Types of Data
- Data Storage
- Data Analysis
- Data Engineering
- Data Science
Computing and the Cloud
- The Importance of Computing Power
- Key Computing Technologies : (CPU & GPU)
- Cloud Computing
Introduction to AI and Generative AI
- What is Artificial Intelligence (AI)?
- How AI Works?
- Key Concepts: ( ML & AI )
- Generative AI
- AI in Everyday Learning
Real-World Applications of Technology
- Customer Relationship Management (CRM)
- Human Resource Management Systems (HRMS)
- Retail & E-Commerce
- Healthcare
Introduction to ServiceNow
- ServiceNow Overview
- What is ServiceNow? Key modules (ITSM, ITBM, HR, CSM).
- ServiceNow architecture: 1. Instances, plugins, and versions. 2. Environment Setup
- Navigating the ServiceNow UI (Application Navigator, Global Search)
- Creating a Personal Developer Instance (PDI)
User and Access Management
- User Administration
- Creating users, groups, and roles
- Assigning roles (ITIL, admin, custom roles)
- Security Best Practices
- Impersonation, role hierarchies, and access control basics
Configuration and Customization
- Update Sets
- Tables and Fields
- Forms and Lists
Core Applications (ITSM)
- Incident Management
Workflows and Automation
- Incident Management
- UI Policies & Data Policies
- Service Catalog Basics
Maintenance and Best Practices
- Instance Health
- Governance
ServiceNow Development Basics
- Platform Fundamentals
- Scripting Environments
Client-Side Scripting
- Client Scripts
- UI Actions
- AJAX (GlideAjax)
Server-Side Scripting
- Business Rules
- Script Includes
- Advanced Glide API
Integrations and Data Management
- REST/SOAP APIs
- Import Sets
- SSO/LDAP Integration
Advanced Automations
- Workflow Development
- Flow Designer
- Scheduled Jobs
Service Catalog & Pro Code
- Advanced Catalog Development
- Custom Applications
Security and Debugging
- ACLs (Access Controls)
- Debugging Tools
ITSM Fundamentals
- Topics :
- Introduction to ITIL framework and its alignment with ITSM.
- Key processes: Incident, Problem, Change, Request Management.
- ServiceNow ITSM architecture (CMDB, Service Catalog).
Incident Management
- Topics :
- Creating and prioritizing incidents
- Assignment rules, SLA timers, and escalation workflows
- Major Incident Management and collaboration tools.
Problem Management
- Topics :
- Root Cause Analysis (RCA) workflows
- Linking problems to incidents/known errors.
- Proactive problem identification with Predictive Intelligence.
Change Management
- Standard, Emergency, and Normal Change workflows
- Change Advisory Board (CAB) automation.
- Risk assessment and post-implementation reviews.
Service Catalog & Request Management
- Designing a user-friendly Service Catalog.
- Catalog items, variables, and guided workflows.
- Fulfillment automation with Flow Designer.
Reporting & Continual Improvement
- Performance Analytics dashboards.
- Metrics: MTTR (Mean Time to Resolve), SLA compliance.
- Continual Service Improvement (CSI) strategies.
ITOM Foundations
- ITOM architecture: Discovery, Service Mapping, CMDB.
- Cloud Management (AWS, Azure, GCP integration).
Discovery & Service Mapping
- Discover
Event Management & AIOps
- Event correlation and alert prioritization.
- Noise reduction using AI/ML (AIOps
- Auto-remediation with Event Management rules.
Operational Intelligence
- Health Log Analytics for anomaly detection.
- Synthetic monitoring for application performance.
- Predictive analytics for capacity planning.
Cloud Cost Management
- Tracking cloud spending (SaaS, IaaS, PaaS).
- Optimizing costs with rightsizing recommendations
CSM Basics
- Omnichannel support (email, chat, portal).
- Case Management lifecycle (creation to closure).
Case Automation
- Assignment rules and queues.
- SLA timers for customer-facing metrics.
- AI-powered chatbots (Virtual Agent).
Customer Portals
- Designing branded self-service portals.
- Knowledge Management for customer FAQs.
Field Service Management
- Scheduling and dispatching field agents.
- Mobile app integration for real-time updates.
Customer Insights
- CSAT (Customer Satisfaction) surveys.
- Analytics: Case volume, resolution time.
ITAM Fundamentals
- Asset lifecycle stages: Procurement to disposal.
- CMDB integration for asset relationships.
Software Asset Management (SAM)
- License reconciliation and compliance reporting.
- Managing SaaS subscriptions (Office 365, Salesforce).
Hardware Asset Management
- Tracking physical assets (laptops, servers).
- Depreciation schedules and warranty management.
Cloud Cost Optimization
- Monitoring cloud spend (AWS, Azure).
- Identifying idle/unused resources.Identifying idle/unused resources.
Procurement & Contracts
- Automating purchase workflows.
- Contract renewal alerts and vendor management.
Foundations of Generative AI
- LIst
Prompt Engineering
- List
Transformers & Large Language Models
- List
AI Agents – Fundamentals & Frameworks
- List
Building & Deploying AI Agents
- List
Free AI-powered MOCK INTERVIEWS
Practice and master interviews with AI profiles
NexElevate Solutions provides complete career support through expert mentoring, interview preparation, profile building, and placement assistance—helping you stand out and get job-ready faster.
1:1 Interview Coaching
Personal mock interviews with experienced industry professionals to build confidence and job-ready skills.
Career Profile Building
Create a strong, market-ready professional profile that stands out to employers.
Placement Support
Access curated job opportunities with guidance from our dedicated placement team.
Resume Enhancement
Optimize your resume to match industry standards and improve interview shortlisting.
Frequently Asked Questions
Read the latest property how-to guides, and information and tips for buying, selling, investing and renting.
Nexelevate offers end-to-end ServiceNow consulting and implementation services, including:
- ServiceNow implementation
- ITSM (IT Service Management) setup
- ITOM (IT Operations Management)
- HR Service Delivery
- Customer Service Management (CSM)
- ServiceNow customization & development
- Integration with third-party tools
- Migration & upgrade services
- Ongoing support & managed services
We help organizations streamline workflows, automate processes, and improve service delivery efficiency.
ServiceNow is a cloud-based platform that helps businesses manage digital workflows across IT, HR, customer service, security, and operations.
Key benefits include:
- Improved operational efficiency
- Automated workflows
- Better incident & request management
- Enhanced employee and customer experience
- Real-time reporting & analytics
With Nexelevate’s expertise, you can maximize ROI from your ServiceNow investment.
Absolutely. We provide:
- Workflow customization
- UI enhancements
- Automation scripting
- Custom applications
- Advanced reporting dashboards
Our team ensures the platform aligns perfectly with your internal processes.
Yes. We serve:
- Startups
- Mid-sized businesses
- Large enterprises
- Global organizations
Our solutions are scalable and customized according to your business size and complexity.
How long does a ServiceNow implementation take?
Implementation timelines depend on:
- Project scope
- Modules selected
- Customization requirements
- Integration complexity
Typically:
- Basic ITSM setup: 4–8 weeks
- Advanced enterprise implementation: 3–6 months
- We provide a clear roadmap and milestone-based delivery plan.
Yes. We integrate ServiceNow with:
- ERP systems
- CRM platforms
- HR tools
- Cloud infrastructure
- DevOps tools
This ensures seamless data flow across your enterprise ecosystem.
We work with clients across:
- Healthcare
- BFSI
- Retail
- Manufacturing
- Education
- Technology
Each industry solution is tailored to meet compliance and operational standards.
Yes. Our support services include:
- Performance monitoring
- Bug fixes & enhancements
- Platform upgrades
- Optimization & scaling
- 24/7 managed services
We ensure your ServiceNow environment runs smoothly at all times.
You can:
- Request a free consultation
- Schedule a discovery call
- Share your business requirements
Our experts will assess your needs and provide a tailored solution roadmap.
Get in Touch
Phone Number
+91 966 776 6204 | +91 96259 00439
info@nexelevatesolutions.com
Address
37 South Hanover Drive Springfield Gardens, NY 11413
Business Hours
Monday — Friday 9am – 5pm
Saturday — 10am – 3pm
Sunday — Closed